Merz Customer Service / Sales Associate

Merz Apothecary | Lincoln Square

Can you connect with people and speak passionately about the products that you sell? Do you enjoy learning, picking up new skills and working one-on-one with customers?

Merz Apothecary is a family-owned business dedicated to creating a memorable and rewarding experience for customers AND employees. We are looking for an enthusiastic part-time Associate who would be working both in the retail store as well as answering phones/emails in customer service.

Responsibilities/Requirements

• The ideal candidate would have established retail sales and customer service experience.
• Someone who can connect with people.
• Speaking and writing passionately about the products we sell.
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections with ease and clarity.
• The ability to handle phone calls, email, and order-related issues, while building sales and maintaining a positive attitude even with the occasional frustrated customer.
• Attention to detail is crucial in this job.
• An interest in natural health, personal care, and fragrance is a plus, but not necessary.
• German, Romanian, Polish, Serbo-Croatian, or other second language skills are also a HUGE plus.

The hours are flexible, but we need someone who has 12 to 24 hours of availability throughout the week, including Saturdays. We offer competitive wages based on experience.

To Apply: If interested in this position, please email your resume along with a cover letter or introductory email to jobs-lincoln@merzapothecary.com. Resumes sent without an introduction will not be considered. Please include any schedule limitations. Must have excellent references.

At Merz Apothecary we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Merz Apothecary hires and promotes individuals solely on the basis of their qualifications for the position to be filled.